FAQs

 

SHIPPING & RETURNS

How long are your processing times?

Typically, orders will ship out the following day after they are received however, please allow up to 2-3 business days for your order to be processed to account for times when quantities are limited. We produce our products in smaller batches to ensure freshness, quality and maximum shelf life. 

How long are your shipping times?

We ship orders out to customers in Canada, the United States, and Europe. Approximate shipping times are as follows:

Canada
Once shipped, your order will arrive within 2-8 business days.
USA
Once shipped, your order will arrive within 5-8 business days.
International
Once shipped, please allow 1 to 3 weeks for shipping.

What is your return policy?

We think you’ll love our products as much as we love making them. However, if you are not entirely satisfied, please let us know within 30 days of the date of your purchase and we will begin the refund process. To initiate a refund, email us and provide your order information. Also, please note that returned items must be unopened and in their original packaging.

 

ESSENTIAL OILS

What is the difference between essential oils and fragrance oils?

Essential oils are naturally occurring scented oils that are extracted from plants, typically through a distillation process. This ensures that their medicinal and vibrational properties remain intact. 

Fragrance oils are synthetic scented oils and they are formulated within laboratories. Their synthetic properties offer stronger scents however because these are chemical compounds, fragrance oils do not have the added benefit of the medicinal and vibrational properties that naturally occurring essential oils offer.

Where are your oils sourced from?

Our suppliers source out our essential oils from producers all over the world. We always seek out the highest quality oils to use in our products.

Are essential oils okay to use around my pets?

If you are concerned about any possible reactions, monitor your pet when they are around and you are using the oils/candles. You may wish to consult with your vet if you have any specific concerns. 

Can I ingest Zenitual’s essential oils?

Our products are for external use only.

What is the shelf life of your essential oils?

Our essential oils generally have a two-year shelf life. We use amber bottles, which are designed to restrict exposure to light and maximize shelf-life. When not in use, store essential oils in a dark and cool environment (away from sunlight).

Candles should be stored with the lid securely placed back upon the tin to ensure maximum shelf life and freshness. 

 

CANDLE USE & MAINTENANCE

Why is the type of wax used in candles important to consider?

When a candle burns, its scent is not all that you breathe in. The melted wax of the candle also produces fumes, which you also inhale. It is important to avoid inhaling the fumes of an undesirable wax. For instance, soy wax is a popular choice of candle wax however, one has to watch out for GMO exposure. In our candle products, we use non-GMO, pesticide-free, Canadian-grown soy wax.

Why do Zenitual candles turn to liquid when they're lit?

We wanted to produce a high-quality candle when we set out to create our line of meditation candles. This meant that our candles would have to always produce a great scent, from start to finish, and the wax could not tunnel either. They had to be portable, and finally, the candles had to be safe and healthy to consume. These requirements are what lead to the production of Zenituals Meditation Candles. 

We use the highest possible essential oil to wax ratio within our candles. This is partly the reason why our candle wax fully turns to liquid when they're in use. Our choice of wick and container also contribute to the liquid effect as well. The liquidity eliminates tunneling and ensures a good throw of scent. 

While the liquidity is good, you must be sure to always place our candles on a flat and hard surface when they're in use. 

Why are Zenitual’s candles in metal containers?

Our candle tins are just the right size to make them portable. They're also sized perfectly to create a clean and even burn.

Regardless of where you enjoy your meditation candles, be sure to always place your candles on a flat and hard surface when they're in use. 

Why are Zenitual’s candles only 3 ounces?

Our candles are designed for portability and freshness. Don’t be fooled by their size, however... Zenituals Meditation Candles contain a high ratio of essential oils, which means that they not only throw off a great scent each and every time you light them, but they also last a long time. Small candles that smell great each and every time you use them and they last a long time - how great is that?

Why is wick maintenance important?

Always trim your to wick per the instructions on your candle before each use. Not only will this preserve the life of your candle and ensure a clean and even burn, but it will also prevent excess sooting and larger flames. Follow all the safety guidelines provided when lighting a candle.